FAQs

Delivery time depends on the area you live in.

For major metropolitan areas, standard delivery usually takes 3-4 days while express delivery will take 2-4days.

For rural areas, standard delivery may take 4-6 days whilst express delivery may take 7-8 days

In some cases, yes. Check below to see which one applies to you.

• If you have ordered, but you have not received a tracking number for your parcel yet, contact us immediately.
• If you've received the tracking number, but we have not dispatch your order please contact us immediately.
• If we've already dispatched your order, you may be illegible for a refund/exchange
• If you wish to edit your order or change an item in your order and we have not dispatched your order please contact us immediately.
• Please include your order number in all enquiries. All contact enquiries will be sent to support@poucharoos.com

Unfortunately, we do not offer either in person pick-up or drop off. If you need your items fast we recommend going with Express shipping option.

If your order has not been dispatched, we are able to issue you a refund. Once the order is in transit, we are unable to issue returns due to the perishability of the product.

At Poucharoos we try our best to make sure every order is in good condition and correct before it is sent out. However, mistakes happen!

If you've received the wrong item, please contact us immediately.

In most cases, we give the customer the option to receive a discount on their next purchase OR we will send the intended goods to them whilst you the customer keeps the incorrect goods.

If the incorrect items exceeds more than 2, we may get the customer send us the incorrect items back with a shipping label we provide them. Once we receive the items, we are then able to issue the correct goods to the customer. Customers who receive incorrect goods of more than 2 can also opt for a discount instead.